Data deletion
A shop can ask us to delete its account and everything in it. A customer of a shop asks the shop first.
1. Deleting a shop's account
- Export a copy first if you want to keep one: in the app, Settings → Backup, or the Excel and CSV exports.
- Message us on WhatsApp +973 3686 6622 from the shop's registered phone number, with the shop's name, and ask for the shop to be deleted.
- We confirm with the shop's owner that the request is genuine.
- Within 14 days we suspend the account, then delete the shop and everything in it.
2. What is deleted
The shop account and its sign-in, staff and PINs, customers, measurements, photos, orders, invoices, payments, expenses, stock, suppliers and the shop's activity log. The shop's backup files are deleted 30 days after its last backup. We keep only a short security record that the deletion happened: the date and the shop's ID, none of its contents.
3. Branches
Each branch is a separate shop in Taf9eel. Say which branches to delete; deleting one does not delete the others.
4. If you are a customer of a shop
- Ask the shop that took your measurements or orders. It can delete your record if you have no orders.
- A deleted record can remain in the shop's monthly backups for up to 12 months, then it is gone from them too.
- If you have orders, the shop can archive your record, but their invoices may have to be kept for as long as tax law requires.
- If the shop does not help, message us and we will take it up with the shop.
5. Contact
WhatsApp +973 3686 6622